Patient Service Representative

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

•  Courteously and professional greet and communicate with patients, providers, and LSUHN staff at all times.
•  Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
•  Has a pleasant and friendly attitude.
•  Highly developed sense of integrity and commitment to customer satisfaction.
•  Proactively address and assist with customer service resolution.
•  Ability to communicate clearly and professionally, both verbally and in writing.
•  Answers clinic telephones, responds to patient inquiries, and obtains detailed messages.
•  Ability to manage multiple priorities in an effective and organized manner.
•  Obtain and update patient demographics, insurance, and/or financial information.
•  Register, verify insurance, and assemble patient medical charts in preparation for daily encounters.
•  Schedule patient appointments including new, established, and referral visits.
•  Close out provider schedules at the end of the day.
•  Collect co-pays and payments for patient visits and/procedures.
•  Prepare daily deposit forms and weekly cash collections reports.
•  Work any clinic bump lists and scheduling patients in a timely manner.
•  Advise patients on insurance specific guidelines and notify them of non-covered services.
•  Maintain an open line of communication with LSUHN staff and providers at all times.
•  Perform other duties as needed or assigned by supervisor.

SUPERVISORY RESPONSIBILITIES
None

EDUCATION & EXPERIENCE 

•  Requires a general educational background equivalent to a high school diploma or GED.
•  At least one year of experience working in a medical environment preferred.

KNOWLEDGE, SKILLS AND ABILITIES 

•  Knowledge of HIPAA privacy rules and regulations.
•  Knowledge and experience with Microsoft Word, Excel Spreadsheets, Windows, databases, graphs and the ability to write reports and correspondence by using proficient grammar, spelling and punctuation.
•  Able to speak effectively before patients or employees of the organization.
•  Ability to carry out detailed written or oral instructions.
•  Ability to identify and resolve problems.
•  Ability to establish and maintain effective working relationships with facility personnel, patients, and the public.
•  Ability to exercise initiative, judgment, and decision-making in meeting department and institutional objectives.
•  Ability to analyze data, perform multiple tasks and work independently and efficiently in a matrix reporting role.
•  Superior customer service and communication skills are key to this role.

PHYSICAL DEMANDS
While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or control; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move 25-50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.